Fashion World updates

Oracle Study Finds Retailers Miss the Boat With Consumers

Women's Wear Daily -

There’s a “huge disconnect” between what shoppers want and what retailers provide. And investments by retailers into the customer experience are by and large not paying off. Those are two of the more dire findings from a new study by Oracle NetSuite in conjunction with Wakefield Research and The Retail Doctor consulting firm. The study of 1,200 consumers and 400 retail executives in the U.S., U.K. and Australia, conducted from Dec. 5 through Dec. 17 of 2018, found a wide gulf between shopper demands and what retailers deliver in such areas as retail environment, social media, personalization, chatbots, artificial intelligence and virtual reality. “The results of this survey show that while the retail industry is often considered to be at the forefront of consumer experience innovation, there’s still a long way to go to meet shopper expectations,” said Matthew Rhodus, director of retail, Oracle NetSuite, which supplies companies with cloud-based applications for financials, enterprise resource planning, human resources, professional services automation and omnichannel commerce. “These findings point to a clear and urgent need for better customer service,” said Bob Phibbs, founder and chief executive officer of The Retail Doctor. “No retailer wants their customers to be confused or anxious, yet more than half of respondents have felt that way while shopping.” Consumers view on the impact of social media.  Among other key findings: • 73

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Triangle Shirtwaist Fire Memorial Project to Be Reviewed by Landmarks Preservation Commission

Women's Wear Daily -

More than three years after Gov. Andrew Cuomo greenlit a $1.5 million grant to build a memorial commemorating the Triangle Shirtwaist Factory fire, activists are still working toward having the project completed. In 1911, 146 garment workers — most of whom were young women — perished in the Triangle Shirtwaist fire in a factory located at 29 Washington Place. Although the building is owned by New York University, the project is being led by the Remember the Triangle Fire Coalition. To try to speed up the process to get what is known as the Triangle Fire Memorial completed, the group has hired Gina Pollara, a former president and chief executive officer of the Municipal Art Society who served as executive director of the Franklin D. Roosevelt Four Freedoms Park, as a consultant. On Jan. 22 the 11 members of the Landmarks Preservation Commission will hold a public hearing and may vote afterward to decide whether to grant a certificate of appropriateness for the Triangle Fire Memorial, according to an LPC spokeswoman. If a vote is not taken Tuesday, a public meeting — without further public testimony — would have to be held, she added. The memorial would be installed on NYU’s Brown Building, which

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